Is Dragon Lilies a chain?
Dragon Lilies is not a chain or franchise. It is a small business locally owned
and operated.
Do you have other stores?
Currently
our only store is in Spruce Grove, Alberta.
Do you offer on-line sales?
Sorry, not at this time. Depending on customer needs we may consider this for the future.
From time to time we will ship an item for you, but please phone the store on the details of this.
How do I order a special occasion outfit?
Special
occasion wear can be bought right from our sales floor, or ordered from our catalogue. We have access to numerous flower
girl dresses, party dresses, tuxedo's, suits, baptismal outfits, dress shoes and accessories in several color and size ways.
If you wish to order something from our catalogue we are happy to assist you in the store. A 50%, non-refundable deposit
is required.
What is your sales policy?
Our sales policy is return or exchange within 14 days. Items must be unworn, unwashed, have tags on,
and you do require a receipt. A gift receipt is good for exchange only. Sale items are exchange or credit note
only. All special orders, as well as special occasion wear purchased in the store are final sale. Final sale on
swimwear and underwear.
I find it hard
to make it during your store hours, do you open late?
We
are working on having one late night of the week. If you cannot make it during our hours, please note we do book private
shopping appointments. Feel free to call us to arrange a time!
How
do you determine your prices?
Our prices are typically the manufactures suggested
retail price. Products coming from outside the country are sometimes priced differently to account for currency exchange,
customs, and duty.
Where are your products from?
We obtain our products directly from the manufacturers. For example, any Quiksilver
or Roxy item is purchased through Quiksilver Canada. We do not import or buy knock offs or items from discounted warehouses.
We sign contracts with the various brands and abide by their rules of sales on their products.
How often do you get new stock?
The answer to this
question varies on the brand. Some brands only ship twice a year, and that being Spring and Fall. Brands that
ship only twice a year include Blu, Point Zero, Krickets Elite, Ripe, Mame. Some of the other brands ship more often,
or add extra seasons such as Holiday or Summer. Ask for more details on what comes when to be sure you don't miss out!
What other things do you offer?
Aside from personalized shopping appointments, Dragon Lilies offers gift certificates and registry.
